Passing Your ITILl Foundation Exam: 2011 (Best Management Practice)
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- ITIL Foundation Exam Study Guide
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- Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book
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The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.
The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology plus information on the qualification scheme and the exam itself.